A service level that inspires

At a trip to Istanbul I experienced a truly inspiring service level at an averaged priced local hotel. This letter was lying on the bed when we arrived! Of course with that dedication to customer satisfaction I did not need to use the owner’s mobile number.

When we left, two from the staff followed us out to our taxi, and stayed and waved as you drove away! And it wasn’t because they did not have anything else to do. In fact they hosted a conference for a lot of important people – including their tourist minister – at the same time as we were leaving. They just had that event planned very well, and they stayed focused on EVERY customer, even insignificant guests like my girlfriend and I.

When you experience something like this you want to come back. And that is good business!

/Martin